Welcome to our Office:

  We are happy you have selected Caldwell Dental Associates to serve your dental health needs.  We will do all we can to provide you with the best of care.  In order to help us do this, please read the pamphlet carefully.  In it we hope to give you the necessary information about our practice and policies which will assist us in serving your dental health needs, and avoiding unnecessary frustrations and misunderstandings.  Our office personnel, receptionists, assistants, and hygienists – work as a team.  We take great pride in their training, abilities and dedication and hope that you will soon share our confidence.

Payment Options

  In an effort to hold the line on dental costs while maintaining a superior level of professional care we have established the following payment options:

 1.                  Payment in full

2.                  Payment of the portion your insurance will not cover (co-payment or
                    deductible); on the day service is provided. 

3.                  Use of your Care Credit, Visa, MasterCard, Discover or American Express.
                    This reduces the paperwork involved in billing.

  If other arrangements are needed please talk to our business manager PRIOR TO receiving service.

Insurance:

 Our business office will submit primary and secondary insurance claims for you-subject to your having given us current information prior to the service being provided.  Regardless of your dental insurance coverage, our office relies on you for settling your account.  You are ultimately responsible for all fees relating to your care.  Your dental insurance policy is an agreement between you and your dental insurance carrier.  Policy coverage varies from one insurance plan to another, as do the “usual, customary and reasonable” fees that various insurance plans have established.  Our fees are accepted by most plans, but occasionally one of our patients is notified that the amount for our service exceeds “UCR FEES”.  Our contractual arrangement is with you, our patient, not your insurance company.  Should there be a dispute related to the service provided or the charge for that service, the settlement of that dispute with your insurance carrier is between you and your insurance carrier.  Our office is not involved in the settlement of such disputes.  The final responsibility for the services provided to you is yours.

Appointments:

  Patients are seen by appointment only.  Please call in advance so that we may reserve a time for you.  The office telephone number is 979-567-3273.  We make every effort to be on time for our patients, and ask that you extend the same courtesy to us.  We ask that if you cannot make your appointment with us, to please call at least 24 hours in advance.  We may be able to use that time that was reserved for you in a way that could be very helpful to another patient.  In cases of frequent broken appointments in which adequate notice was not given, we may be forced to charge for the reserved time.  We also make it a custom to let our patients know of openings which occur in our schedule book from time to time.  Many have commented that it was an unexpected convenience to be able to complete dental treatment earlier than anticipated.

Dr/Patient Relations:

 The relationship between our physicians and their patients is confidential.  It is a relationship based on mutual trust and understanding.  Your medical records are absolutely private.  No information about your condition will be given to employers, friends, or relatives without your permission (except if required by a court of law).  We want you to fully understand your condition and your treatment.  If you do not understand something, please feel free to ask questions.  Also, your suggestions or complaints are important to us because our physicians and team are interested in ways that we might improve our services.

Registration:

 On your first visit to our office you will be asked for basic information to establish your dental record and business account.  Please bring your current insurance information at that time and notify our office of any changes in name, address, phone number, or insurance as soon as any change occurs.

Thank You:

 We appreciate your selection of our office to meet your dental needs.  We are committed to you to do the very best we can to provide you the very best of care.  We take great pride in our training, abilities and dedication and hope that you will soon share in our confidence.  Your suggestions and comments are always welcome.  And should you have any concerns, PLEASE give us a chance to address them too.